Teleperformance Canada, leader in offshore call center outsourcing, responds to your national or regional challenges by putting at your disposal 2500 workstations in 6 contact centers. The ability to expand your customer base is the first factor in considering offshore call center outsourcing. The principles of successful customer acquisition remain sacrosanct. You must make the right offer, to the right target, at the right time, using the right sales proposition. Depending on the nature of your offshore call center outsourcing objectives, different organizational structures can be developed to address various functions, including up-sales programs, increasing the average value of customer purchases, cross-sales programs and affinity programs. By demonstrating a willingness to bend over backwards to provide client offshore call center outsourcing solutions, Telerperformance Canada's CEO fosters a “can do” attitude in each of the team members – expecting that for any obstacles or challenges that arise, team members use their empowerment to present potential offshore call center outsourcing solutions of their own. Teleperformance Canada's offshore call center outsourcing facilities provide its customers with the opportunity to diversify their offshore vendor mix while enjoying the advantages of a centralized vendor relationship.
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